Iyana Ki does not make refunds, but we do accept exchanges for items that are damaged. Damaged items are defined as holes and tears, and not inconsequential loose threads from our handmade products. Further, Iyana Ki does not assume responsibility for damaged items because of FedEx shipping. However, in cases where items were damaged during shipment, Iyana Ki will assist customers with receiving compensation from FedEx (all items have shipping insurance). For exchange cases, customers must take the following steps:
1- Make your exchange claim within 48 hours of receiving the item. Please be sure to include pictures as proof.
2- Mail the item back to Iyana Ki within 48 hours of the acceptance of a product inspection (FedEx Priority Shipping only). This shipment cost will be reimbursed along with the product exchange pending the approval.
3- Email Iyana Ki the tracking number and a legible scanned copy or photo of the receipt of the shipment.
4- Please be advised that the replacement product will be shipped to the customer within 72 hours of the inspection of the returned product if the claim is confirmed as legitimate. In cases where inventory doesn't permit an exchange of a product, 100% of the product's selling price will be returned to the customer.
